Factorial HR incident

Delay in time tracking calculations

Resolved after 1 hour 19 minutes, affecting Factorial website, on August 28, 2024.

resolved Aug 28, 2024, 01:19 PM UTC

The issue has been resolved. There may be some inconsistencies in the calculation that will eventually be reconciled with the shifts in the database.

Started
Aug 28, 2024, 12:00 PM UTC
Resolved
Aug 28, 2024, 01:19 PM UTC
Duration
1h 19m
Detected by Pingoru
Aug 28, 2024, 12:00 PM UTC

Affected components

Factorial website

Update timeline

  1. monitoring Aug 28, 2024, 12:40 PM UTC

    The system in charge of computing the time tracking totals for display on the application interface is experiencing unusual delay since 12:00 UTC. While the shifts were being registered, today's totals may not include the most recent ones. Our team has submitted a fix and we are hoping to see a recovery in a matter of minutes.

  2. resolved Aug 28, 2024, 01:19 PM UTC

    The issue has been resolved. There may be some inconsistencies in the calculation that will eventually be reconciled with the shifts in the database.

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