Resolved after 3 hours 10 minutes, affecting API & backend and Factorial website, on September 30, 2024.
We are pleased to inform you that the fix has been successfully deployed. The application is now operating at its normal performance levels. Thank you for your patience during this incident.
Affected components
Update timeline
- identified Sep 30, 2024, 12:30 PM UTC
We are currently investigating reports of laggy performance affecting some customers when using our application and API. Our teams have determined that this issue is unrelated to the earlier infrastructure problem encountered today. We have identified the specific conditions that lead to this performance degradation and are actively working on a resolution. We appreciate your patience as we address this matter and will provide updates as soon as more information becomes available. Thank you for your understanding.
- investigating Sep 30, 2024, 01:38 PM UTC
We keep seeing intermittent service interruptions. Our team is hard at work to identify and fix the root cause of the issue. Apologies for the inconvenience.
- identified Sep 30, 2024, 01:48 PM UTC
The application has suffered a major performance degradation at 15:25 CEST, the cause of which has been identified as well and is being tackled by our Engineering team. It should be deployed in the next 1-2 hours. The fix to the earlier issue, which only happened on certain conditions, has produced the desired results.
- monitoring Sep 30, 2024, 02:17 PM UTC
A fix has been tested and is being currently deployed to all environments.
- resolved Sep 30, 2024, 03:40 PM UTC
We are pleased to inform you that the fix has been successfully deployed. The application is now operating at its normal performance levels. Thank you for your patience during this incident.
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