Facilisgroup incident

Service Alert for Syncore

Major Resolved View vendor source →

Facilisgroup experienced a major incident on October 19, 2026, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 11:15 PM UTC
Resolved
Oct 20, 2026, 01:38 AM UTC
Duration
2h 23m
Detected by Pingoru
Oct 19, 2026, 11:15 PM UTC

Update timeline

  1. investigating Oct 20, 2026, 12:02 AM UTC

    We are investigating an issue related to API Service with Syncore. Our team is currently working to resolve the problem. We apologize for this inconvenience and will provide an update soon.

  2. investigating Oct 20, 2026, 12:26 AM UTC

    We've addrssed the core issue, and are waiting for things to recover.

  3. resolved Oct 20, 2026, 01:38 AM UTC

    We've now resolved the incident. Thanks for your patience.