Extole Outage History

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Extole had 12 outages in the last 2 years totaling 4h 50m of downtime — averaging 0.5 incidents per month.

There were 12 Extole outages since May 11, 2025 totaling 4h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.extole.com

Minor May 5, 2026

Email Delays

Detected by Pingoru
May 05, 2026, 11:57 AM UTC
Resolved
May 05, 2026, 03:56 PM UTC
Duration
3h 58m
Affected: Email
Timeline · 4 updates
  1. investigating May 05, 2026, 11:57 AM UTC

    We are currently investigating an issue with our email provider Sendgrid, that is causing email delays.

  2. identified May 05, 2026, 01:50 PM UTC

    Emails being sent through Sendgrid are currently not being delivered. We are working with Sendgrid to resolve the issue.

  3. monitoring May 05, 2026, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 05, 2026, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 1, 2026

Consumer Database Failover

Detected by Pingoru
May 01, 2026, 05:41 AM UTC
Resolved
May 01, 2026, 05:41 AM UTC
Duration
—
Affected: Pod 0Pod 1Pod 2Pod 3Pod 4Pod 5Pod 6Pod 7Pod 8Pod 9EmailRewardsWebhooksClient Zone APIEvent API
Timeline · 1 update
  1. resolved May 01, 2026, 05:41 AM UTC

    One of the databases in US-EAST-1 experienced a failover and one of the backup database has been promoted. Requests were delayed from 05:08:09 UTC to 05:11:19 UTC.

Read the full incident report →

Minor April 29, 2026

Incerased API Error Rate

Detected by Pingoru
Apr 29, 2026, 11:53 AM UTC
Resolved
Apr 29, 2026, 12:21 PM UTC
Duration
28m
Affected: Pod 0Pod 1Pod 2Pod 3Pod 4Pod 5Pod 6Pod 7Pod 8Pod 9EmailRewardsWebhooksClient Zone APIEvent API
Timeline · 4 updates
  1. investigating Apr 29, 2026, 11:53 AM UTC

    We are currently investigating this issue.

  2. identified Apr 29, 2026, 12:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2026, 12:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2026, 12:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Core API Errors

Detected by Pingoru
Feb 04, 2026, 04:05 PM UTC
Resolved
Feb 04, 2026, 04:05 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Feb 04, 2026, 04:05 PM UTC

    Feb 4, 08:05 PST Resolved - This incident has been resolved. Feb 4, 07:38 PST Monitoring - We have resolved an issue with our Core API and are monitoring the fix to ensure it fixes the problem.

Read the full incident report →

Minor January 28, 2026

Consumer API Response Delays

Detected by Pingoru
Jan 28, 2026, 11:16 PM UTC
Resolved
Jan 28, 2026, 11:16 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jan 28, 2026, 11:16 PM UTC

    Jan 28, 15:16 PST Resolved - This incident has been resolved. Jan 28, 14:43 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 28, 14:00 PST Identified - The issue has been identified and a fix is being implemented.

Read the full incident report →

Notice January 26, 2026

Data Processing Delays

Detected by Pingoru
Jan 26, 2026, 06:48 PM UTC
Resolved
Jan 26, 2026, 06:48 PM UTC
Duration
—
Affected: Data Processing
Timeline · 1 update
  1. resolved Jan 26, 2026, 06:48 PM UTC

    There is a delay in data processing causing reports to run slower than usual. The root cause has been identified and fixed and reports should run shortly.

Read the full incident report →

Minor January 12, 2026

Consumer API Error Rate

Detected by Pingoru
Jan 12, 2026, 01:06 PM UTC
Resolved
Jan 12, 2026, 01:06 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jan 12, 2026, 01:06 PM UTC

    Jan 12, 05:06 PST Resolved - This incident has been resolved. We have deployed a fix and are not seeing more errors. Our team is investigating the root cause to mitigate future problems. Jan 12, 05:00 PST Update - We are continuing to work on a fix for this issue. Jan 12, 05:00 PST Identified - The issue has been identified and a fix is being implemented. Jan 12, 05:00 PST Update - We are continuing to investigate this issue. Jan 12, 04:59 PST Investigating - We are seeing increased error rates on consumer-api and are investigating the issue.

Read the full incident report →

Minor November 22, 2025

Consumer API 404s for /zones Requests

Detected by Pingoru
Nov 22, 2025, 07:35 PM UTC
Resolved
Nov 22, 2025, 07:35 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 22, 2025, 07:35 PM UTC

    Nov 22, 11:35 PST Resolved - This incident has been resolved. Nov 22, 11:32 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 22, 10:51 PST Update - We are continuing to work on a fix for this issue. Nov 22, 10:44 PST Update - We are continuing to work on a fix for this issue. Nov 22, 10:44 PST Identified - The issue has been identified and a fix is being implemented.

Read the full incident report →

Major October 20, 2025

AWS Outage

Detected by Pingoru
Oct 20, 2025, 09:49 PM UTC
Resolved
Oct 20, 2025, 09:49 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 20, 2025, 09:49 PM UTC

    Oct 20, 14:49 PDT Resolved - This incident has been resolved. Oct 20, 12:31 PDT Update - Due to outages with Amazon Web Services, our platform has experienced intermittent latency and other issues with delivering experiences, rewarding, and reporting. We are working to ensure that we do not lose any information during these outages. Oct 20, 10:18 PDT Monitoring - AWS Outage in US-EAST is impacting mulitple services and we are currently executing our business continuity plan.

Read the full incident report →

Major October 6, 2025

Increase in errors on client-api

Detected by Pingoru
Oct 06, 2025, 04:40 PM UTC
Resolved
Oct 06, 2025, 04:40 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 06, 2025, 04:40 PM UTC

    Increase in error rate on API, engineers have identified the problem and deployed a resolution.

Read the full incident report →

Minor July 23, 2025

Admin API Performance Degradation

Detected by Pingoru
Jul 23, 2025, 10:21 AM UTC
Resolved
Jul 23, 2025, 10:21 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jul 23, 2025, 10:21 AM UTC

    Jul 23, 03:21 PDT Resolved - This incident has been resolved. Jul 23, 03:17 PDT Update - We are continuing to monitor for any further issues. Jul 23, 03:14 PDT Monitoring - We have identified the root cause and applied a fix, and are monitoring the improved performance. Campaigns edits will start to be applied now. Jul 23, 03:10 PDT Identified - The issue has been identified and a fix is being implemented. Jul 23, 03:06 PDT Investigating - We are currently investigating a performance issue with the Admin API that is impacting the ability to change campaigns.

Read the full incident report →

Minor May 11, 2025

Consumer AP

Detected by Pingoru
May 11, 2025, 11:37 PM UTC
Resolved
May 12, 2025, 12:00 AM UTC
Duration
22m
Timeline · 4 updates
  1. identified May 11, 2025, 11:37 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 11, 2025, 11:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 11, 2025, 11:56 PM UTC

    We are continuing to monitor and investigate the root cause.

  4. resolved May 12, 2025, 12:00 AM UTC

    This incident has been resolved.

Read the full incident report →