Extole experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 20, 2025, 09:49 PM UTC
Oct 20, 14:49 PDT Resolved - This incident has been resolved. Oct 20, 12:31 PDT Update - Due to outages with Amazon Web Services, our platform has experienced intermittent latency and other issues with delivering experiences, rewarding, and reporting. We are working to ensure that we do not lose any information during these outages. Oct 20, 10:18 PDT Monitoring - AWS Outage in US-EAST is impacting mulitple services and we are currently executing our business continuity plan.