Experian incident

EDQ SaaS Portal - Customers unable to download datasets

Resolved after 1 hour 47 minutes, affecting Self Service Portal, on November 4, 2026.

investigating Nov 04, 2026, 02:45 AM UTC

Users might experience errors/timeouts when downloading datasets from the SaaS Portal. Investigation is ongoing

Started: Nov 04, 2026, 02:45 AM UTC
Resolved: Nov 04, 2026, 04:32 AM UTC
Duration: 1h 47m
Detected by Pingoru: Nov 04, 2026, 02:45 AM UTC

Affected components

Self Service Portal

Update timeline

investigating Nov 04, 2026, 02:45 AM UTC

Users might experience errors/timeouts when downloading datasets from the SaaS Portal. Investigation is ongoing
resolved Nov 04, 2026, 04:32 AM UTC

This incident has been resolved.

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