Experian Outage History
Experian is up right nowPingoru has recorded 76 incidents for Experian: 68 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 171 of 720 (24%) |
| May 2026 | 3 | 9 of 744 (1%) |
| June 2026 | 2 | 7 of 720 (1%) |
| July 2026 | 5 | 11 of 744 (2%) |
| August 2026 | 2 | 4 of 744 (1%) |
| September 2026 | 4 | 3 of 720 (0%) |
| October 2026 | 1 | 0 of 517 (0%) |
Incidents, newest first
Notice October 14, 2026 Experian Hosted Data Studio Scheduled Maintenance - Continuation 3m United States [US1]
Started Oct 14, 2026, 07:32 AM UTC· resolved Oct 14, 2026, 07:35 AM UTC
- investigating Oct 14, 2026, 07:32 AM UTC
Please consider this notification as continuation of planned release management for Hosted Data Studio platform in line with the schedule defined below. Environment Date/Time (UTC) Comments Production 14/10/2026 - 7:15 – 07:45 AM IMPACT -Please note that there will be service downtime associated during the maintenance window -Please note that during an upgrade window, any user sessions and jobs running within Experian Hosted Aperture Data Studio will be terminated. MORE INFORMATION Please check following information on Experian Data Quality Community portal: "Experian Hosted Aperture Data Studio Maintenance Policy" https://community.experianaperture.io/discussion/638/experian-hosted-aperture-data-studio-maintenance-policy#latest "Maintenance Schedule" https://community.experianaperture.io/categories/maintenance-schedule
- resolved Oct 14, 2026, 07:35 AM UTC
This incident has been resolved.
Minor September 30, 2026 Higher response times reported for Experian Address Validate and Address Validate REST v2 in the NA region. 1h 39m Experian Address Validation, Address Validation (REST v2)
Started Sep 30, 2026, 12:19 PM UTC· resolved Sep 30, 2026, 01:58 PM UTC
- investigating Sep 30, 2026, 12:19 PM UTC
We are currently investigating on the issue
- resolved Sep 30, 2026, 01:58 PM UTC
This incident has been resolved. We are monitoring closely
Minor September 30, 2026 Elevated response times for Address Validate Rest V2 and Experian Address Validate in ANZ region - OPEN/RESOLVED – Experian Address Validation
Started Sep 30, 2026, 03:59 AM UTC· resolved Sep 30, 2026, 03:59 AM UTC
- resolved Sep 30, 2026, 03:59 AM UTC
Some users in AUS (APAC region) might have received timeouts or experienced higher response times.
Minor September 25, 2026 IST Webservices - Potential Higher Response Time – IST Watch
Started Sep 25, 2026, 05:12 PM UTC· resolved Sep 25, 2026, 05:12 PM UTC
- resolved Sep 25, 2026, 05:12 PM UTC
Issue was identified and service is back up now.
Minor September 21, 2026 High error levels for AV Rest V2 and EAV in UK region 1h 35m Experian Address Validation, Address Validation (REST v2)
Started Sep 21, 2026, 02:05 PM UTC· resolved Sep 21, 2026, 03:40 PM UTC
- investigating Sep 21, 2026, 02:05 PM UTC
Some customers in the UK may be seeing high error levels. We are investigating.
- resolved Sep 21, 2026, 03:40 PM UTC
This incident has been resolved.
Major August 26, 2026 High response time on EDQ Address Validate Restv2 31s Address Validation (REST v2)
Started Aug 26, 2026, 10:24 AM UTC· resolved Aug 26, 2026, 10:24 AM UTC
- identified Aug 26, 2026, 10:24 AM UTC
Some client might have experienced higher response times.
- resolved Aug 26, 2026, 10:24 AM UTC
This incident has been resolved.
Minor August 15, 2026 Phone Validation Service Degradation 3h 49m Phone Validation, Experian Phone Validation
Started Aug 15, 2026, 10:25 PM UTC· resolved Aug 16, 2026, 02:15 AM UTC
- monitoring Aug 15, 2026, 10:25 PM UTC
We observed elevated response times from a downstream provider at approximately 09:00 UTC. Performance has since improved, and we continue to actively monitor the situation.
- resolved Aug 16, 2026, 02:15 AM UTC
Service has returned to normal operating levels and remains stable. The incident has been resolved.
Major July 24, 2026 Address Validate REST v2 and EAV performance degradation (AUS) 38m Experian Address Validation, Address Validation (REST v2)
Started Jul 24, 2026, 04:21 AM UTC· resolved Jul 24, 2026, 04:59 AM UTC
- investigating Jul 24, 2026, 04:21 AM UTC
We are currently investigating this issue.
- resolved Jul 24, 2026, 04:59 AM UTC
This incident has been resolved.
Major July 2, 2026 File transfer (STS) issues with Hosted Data Studio - Multi Tenant 2h 45m Australia [AU1], United Kingdom [UK1], United States [US1]
Started Jul 02, 2026, 04:40 PM UTC· resolved Jul 02, 2026, 07:26 PM UTC
- investigating Jul 02, 2026, 04:40 PM UTC
Some customers may be experiencing issues with file import/export. We are investigating as a priority.
- resolved Jul 02, 2026, 07:26 PM UTC
This incident has been resolved.
Minor July 1, 2026 Phone Validation Increased Response Times 22m Phone Validation, Experian Phone Validation
Started Jul 01, 2026, 01:35 AM UTC· resolved Jul 01, 2026, 01:58 AM UTC
- investigating Jul 01, 2026, 01:35 AM UTC
We are currently investigating this issue.
- resolved Jul 01, 2026, 01:58 AM UTC
This incident has been resolved.
Major June 22, 2026 High response times for EAV and AV (REST v2) in Australia region 3h 11m Experian Address Validation, Address Validation (REST v2)
Started Jun 22, 2026, 11:09 AM UTC· resolved Jun 22, 2026, 02:20 PM UTC
- investigating Jun 22, 2026, 11:09 AM UTC
Some customers in Australia region may be seeing higher response times. Experian team is investigating.
- resolved Jun 22, 2026, 02:20 PM UTC
The service is now responding normally - monitoring closely.
Minor June 18, 2026 UK phone number validations that include landline checks are timing out (error code 408) 3h 33m Experian Phone Validation
Started Jun 18, 2026, 07:57 AM UTC· resolved Jun 18, 2026, 11:30 AM UTC
- investigating Jun 18, 2026, 07:57 AM UTC
Customers trying to validate UK phone numbers might be experiencing slow responses or receiving timed-out results. The investigation is ongoing.
- resolved Jun 18, 2026, 11:50 AM UTC
This incident has been resolved, service is now operating normally.
Major May 11, 2026 Performance Degraded - Email Validate Batch 4h 20m Automated Batch Email Validation
Started May 11, 2026, 06:00 AM UTC· resolved May 11, 2026, 10:21 AM UTC
- investigating May 11, 2026, 09:02 AM UTC
We are currently investigating this issue.
- resolved May 11, 2026, 10:21 AM UTC
This incident has been resolved.
Major May 11, 2026 EV RT connectivity issues on 00:20 to 01:20 UTC 11 May 1h Email Validation, Experian Email Validation
Started May 11, 2026, 12:20 AM UTC· resolved May 11, 2026, 01:20 AM UTC
- resolved May 11, 2026, 11:01 AM UTC
This is a retrospective notification to customers, that between 00:20 to 01:20 UTC on 11 May 2026, some customers using Email Validate real time might have seen connectivity and or timeouts against the Experian endpoint. This issue is now resolved and we are monitoring closely.
Minor May 4, 2026 Hosted Aperture Data Studio AU1 Slow Workflow Execution. 3h 7m Australia [AU1]
Started May 04, 2026, 07:30 AM UTC· resolved May 04, 2026, 10:37 AM UTC
- investigating May 04, 2026, 07:30 AM UTC
We're currently experiencing slow workflow execution. We're currently working on identifying the cause and will update as soon as possible. We apologize for any inconvenience caused.
- monitoring May 04, 2026, 08:21 AM UTC
Performance has been restored and we are actively monitoring it.
- resolved May 04, 2026, 10:37 AM UTC
Incident is being closed as service is has been running with optimal performance.
Minor April 29, 2026 Incident Notification P2 - Issue with EAV/AV SOAP - OPEN 31m Experian Address Validation, Address Validation (SOAP)
Started Apr 29, 2026, 11:24 AM UTC· resolved Apr 29, 2026, 11:55 AM UTC
- investigating Apr 29, 2026, 11:24 AM UTC
We are currently investigating the issue.
- resolved Apr 29, 2026, 11:55 AM UTC
The issue have been identiified and the issue is now fixed.
Notice April 29, 2026 Email Validate Real Time - Some customers might have experienced elevated response times 1h 31m Email Validation, Experian Email Validation
Started Apr 29, 2026, 06:32 AM UTC· resolved Apr 29, 2026, 08:03 AM UTC
- monitoring Apr 29, 2026, 06:32 AM UTC
We are actively monitoring the results.
- resolved Apr 29, 2026, 08:03 AM UTC
No further re-occurrences and the response times on the platform have been stable. This incident has been resolved.
Minor April 28, 2026 Higher response times for EAV and Address Validate v2 in ANZ region 29m Experian Address Validation, Address Validation (REST v2)
Started Apr 28, 2026, 12:15 AM UTC· resolved Apr 28, 2026, 12:45 AM UTC
- investigating Apr 28, 2026, 12:48 AM UTC
Some customers in ANZ region may be seeing higher response times than normal. We are investigating
- resolved Apr 28, 2026, 02:03 AM UTC
This incident has been resolved.
Minor April 23, 2026 Address validation - Elevated Response Times and Intermittent Errors 45m Experian Address Validation
Started Apr 23, 2026, 04:45 AM UTC· resolved Apr 23, 2026, 05:30 AM UTC
- investigating Apr 23, 2026, 05:51 AM UTC
Some users maybe have experienced elevated response times and related errors.
- resolved Apr 23, 2026, 06:03 AM UTC
This incident has been resolved
Minor April 19, 2026 Expiring certificate for api.edq.com 18h 28m
Started Apr 19, 2026, 09:03 PM UTC· resolved Apr 20, 2026, 03:31 PM UTC
- monitoring May 06, 2026, 04:00 AM UTC
THIS IS A SCHEDULED EVENT May 6, 04:00 - 05:00 UTC Apr 15, 13:47 UTC Scheduled - Due to unforeseen circumstances EDQ paused the switch to the new certificate for "Address Validation REST V2" which was scheduled for 14 April 2026. This maintenance will now happen on the 6 May 2026 at 0400 UTC. What's happening? The certificate for your product will be swapped on 6 May 2026. Clients connecting to EDQ products over HTTPS require their own systems to trust the Certificates presented by Experian. This trust is dependent on the Internal client “Trust stores” in browsers, OS, devices having these certificates installed. Action required For many customers, no action needs to be taken. However, some customers may have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business. If you have any further questions, please call your Experian support team. The new Sectigo certificate is available to download from: https://docs.experianaperture.io/more/download-certificates/ Additional information We are also giving notice that industry-wide changes, initially proposed by Apple and endorsed by Sectigo in January 2025, will gradually reduce certificate lifespans from the current 398 days to 47 days through a phased approach. Starting in March 2026. All public SSL/TLS certificates will reduce their validity from 398 days to 200 days for those generated after Mar 15, 2026 and further reduce to 47 days by 2029. • On or After March 15, 2026: Maximum certificate lifespan reduced to 200 days • On or After March 15, 2027: Further reduction to 100 days • On or After March 15, 2029: Final enforcement of the 47-day maximum lifespan If you have any questions, please reach out to your Experian support team.
Minor April 19, 2026 Expiring certificate for updates.qas.com 18h 28m
Started Apr 19, 2026, 09:03 PM UTC· resolved Apr 20, 2026, 03:31 PM UTC
- monitoring May 06, 2026, 04:00 AM UTC
THIS IS A SCHEDULED EVENT May 6, 04:00 - 05:00 UTC Apr 15, 13:50 UTC Scheduled - Due to unforeseen circumstances EDQ paused the switch to the new certificate for "Electronic Updates", which was scheduled for 14 April 2026. This maintenance will now happen on the 6 May 2026 at 0400 UTC. What's happening? The certificate for your product will be swapped on 6 May 2026. Clients connecting to EDQ products over HTTPS require their own systems to trust the Certificates presented by Experian. This trust is dependent on the Internal client “Trust stores” in browsers, OS, devices having these certificates installed. Action required For many customers, no action needs to be taken. However, some customers may have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business. If you have any further questions, please call your Experian support team. The new Sectigo certificate is available to download from: https://docs.experianaperture.io/more/download-certificates/ Additional information We are also giving notice that industry-wide changes, initially proposed by Apple and endorsed by Sectigo in January 2025, will gradually reduce certificate lifespans from the current 398 days to 47 days through a phased approach. Starting in March 2026. All public SSL/TLS certificates will reduce their validity from 398 days to 200 days for those generated after Mar 15, 2026 and further reduce to 47 days by 2029. • On or After March 15, 2026: Maximum certificate lifespan reduced to 200 days • On or After March 15, 2027: Further reduction to 100 days • On or After March 15, 2029: Final enforcement of the 47-day maximum lifespan If you have any questions, please reach out to your Experian support team.
Minor April 19, 2026 Expiring certificate for ws.ondemand.qas.com 18h 28m
Started Apr 19, 2026, 09:03 PM UTC· resolved Apr 20, 2026, 03:31 PM UTC
- monitoring May 06, 2026, 04:00 AM UTC
THIS IS A SCHEDULED EVENT May 6, 04:00 - 05:00 UTC Apr 15, 13:53 UTC Scheduled - Due to unforeseen circumstances EDQ paused the switch to the new certificate for "Address Validate SOAP" which was scheduled for 14 April 2026. This maintenance will now happen on the 6 May 2026 at 0400 UTC. What's happening? The certificate for your product will be swapped on 6 May 2026. Clients connecting to EDQ products over HTTPS require their own systems to trust the Certificates presented by Experian. This trust is dependent on the Internal client “Trust stores” in browsers, OS, devices having these certificates installed. Action required For many customers, no action needs to be taken. However, some customers may have to download and install new certificates manually. We advise you to consult with your internal IT team to determine what the required process is for your business. If you have any further questions, please call your Experian support team. The new Sectigo certificate is available to download from: https://docs.experianaperture.io/more/download-certificates/ Additional information We are also giving notice that industry-wide changes, initially proposed by Apple and endorsed by Sectigo in January 2025, will gradually reduce certificate lifespans from the current 398 days to 47 days through a phased approach. Starting in March 2026. All public SSL/TLS certificates will reduce their validity from 398 days to 200 days for those generated after Mar 15, 2026 and further reduce to 47 days by 2029. • On or After March 15, 2026: Maximum certificate lifespan reduced to 200 days • On or After March 15, 2027: Further reduction to 100 days • On or After March 15, 2029: Final enforcement of the 47-day maximum lifespan If you have any questions, please reach out to your Experian support team.
Critical April 15, 2026 Experian Hosted Aperture Data Studio service outage 16m United Kingdom [UK1]
Started Apr 15, 2026, 08:02 AM UTC· resolved Apr 15, 2026, 08:18 AM UTC
- identified Apr 15, 2026, 08:02 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 15, 2026, 08:18 AM UTC
This incident has been resolved.
Minor April 15, 2026 Experian Hosted Data Studio Scheduled Maintenance 4h 59m
Started Apr 15, 2026, 07:01 AM UTC· resolved Apr 15, 2026, 12:00 PM UTC
- monitoring Apr 15, 2026, 12:00 PM UTC
Apr 15, 12:00 UTC Completed - The scheduled maintenance has been completed. Apr 15, 11:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 15, 07:01 UTC Scheduled - Please consider this notification an advanced notice of planned release management for Hosted Data Studio platform in line with the schedule defined below. Environment Date/Time (UTC) Comments Production 15/04/2026 - 11:00 – 12:00 IMPACT -Please note that there will be service downtime associated during the maintenance window -Please note that during an upgrade window, any user sessions and jobs running within Experian Hosted Aperture Data Studio will be terminated. MORE INFORMATION Please check following information on Experian Data Quality Community portal: "Experian Hosted Aperture Data Studio Maintenance Policy" https://community.experianaperture.io/discussion/638/experian-hosted-aperture-data-studio-maintenance-policy#latest "Maintenance Schedule" https://community.experianaperture.io/categories/maintenance-schedule
Minor March 30, 2026 High error rates detected across the EAV US Cloud instance. 14m Experian Address Validation
Started Mar 30, 2026, 02:15 AM UTC· resolved Mar 30, 2026, 02:30 AM UTC
- investigating Mar 30, 2026, 02:26 AM UTC
We are currently investigating this issue.
- resolved Mar 30, 2026, 06:22 AM UTC
This incident has been resolved.