Expel incident
Email notifications and phishing submission ingestion degraded
Resolved after 54 minutes, affecting Email and Ticketing systems (via email, such as Jira) and 1 more, on November 8, 2026.
The incident has been resolved, and all systems are once again fully available. Email notifications and phishing submission ingestion were degraded from approximately 7:40 PM ET on November 7 (00:40 UTC on November 8) until 11:30 PM ET (04:30 UTC). All delayed phishing submissions have been received, and all delayed email notifications have been sent. No customer data was lost.
Affected components
Update timeline
- identified Nov 08, 2026, 04:29 AM UTC
Starting at approximately 7:40 PM ET (00:40 UTC) on November 7, email notifications and phishing submission ingestion have been degraded. Email notifications are not being delivered, and phishing alerts are not being received. We have identified the root cause and are working on a remediation. Other alert ingestion is not affected. We will provide another update by 12:30 AM ET (05:30 UTC).
- resolved Nov 08, 2026, 05:23 AM UTC
The incident has been resolved, and all systems are once again fully available. Email notifications and phishing submission ingestion were degraded from approximately 7:40 PM ET on November 7 (00:40 UTC on November 8) until 11:30 PM ET (04:30 UTC). All delayed phishing submissions have been received, and all delayed email notifications have been sent. No customer data was lost.
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