Expel experienced a major incident on September 22, 2026 affecting Alert ingestion, lasting 5h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 03:26 PM UTC
At 10:30AM ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 12:30PM ET.
- investigating Sep 22, 2026, 04:21 PM UTC
At 10:30AM ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 1:30PM ET.
- investigating Sep 22, 2026, 05:28 PM UTC
At 10:30AM ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 2:30PM ET.
- investigating Sep 22, 2026, 06:24 PM UTC
At 10:30AM ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 3:30PM ET.
- monitoring Sep 22, 2026, 07:13 PM UTC
We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.
- resolved Sep 22, 2026, 09:03 PM UTC
This incident has been resolved.