Ongoing since 02:31 PM UTC, affecting Customer Service.
Following up on yesterday's PHP incident (21 October): although the incident has been resolved, it has left us with a backlog of regular requests. As a result, it may take longer than you are used to before we respond to your ticket. We are working through all requests as quickly as possible and will get back to you. There is no need to submit the same request again, as this may slow things down further. Is your issue urgent? Then please don't wait for a reply to your ticket, but call us directly. We are always available by phone for urgent matters. We apologise for the inconvenience and thank you for your patience and understanding.
Affected components
Update timeline
- identified Oct 22, 2026, 02:31 PM UTC
Following up on yesterday's PHP incident (21 October): although the incident has been resolved, it has left us with a backlog of regular requests. As a result, it may take longer than you are used to before we respond to your ticket. We are working through all requests as quickly as possible and will get back to you. There is no need to submit the same request again, as this may slow things down further. Is your issue urgent? Then please don't wait for a reply to your ticket, but call us directly. We are always available by phone for urgent matters. We apologise for the inconvenience and thank you for your patience and understanding.
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