Exclaimer incident

Imprint failures in US1 datacenter

Notice Resolved View vendor source →

Exclaimer experienced a notice incident on August 4, 2026 affecting US: Client Side: Signature Application - Office 365 and US: Client Side: Signature Application - Google Workspace, lasting 11h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 07:14 PM UTC
Resolved
Aug 05, 2026, 06:34 AM UTC
Duration
11h 20m
Detected by Pingoru
Aug 04, 2026, 07:14 PM UTC

Affected components

US: Client Side: Signature Application - Office 365US: Client Side: Signature Application - Google Workspace

Update timeline

  1. investigating Aug 04, 2026, 07:14 PM UTC

    We are currently seeing an increase in imprint failures for messages processed in the US1 datacenter.

  2. identified Aug 04, 2026, 07:38 PM UTC

    We have identified an issue with the auto scaling on key services. These have been manually scaled and we are seeing recovery.

  3. monitoring Aug 04, 2026, 07:54 PM UTC

    Imprinting has now recovered and is operationsl once more. Engineers will continue to monitor the situation.

  4. resolved Aug 05, 2026, 06:34 AM UTC

    This incident has been resolved.