Exact incident

Exact Online Payroll - Group insurance policies in Afbouw incorrectly calculated and corrected (NL)

Minor Ongoing View vendor source →

Exact is currently experiencing a minor incident affecting Exact Online Payroll & HR, which began 3d ago. The vendor's full update timeline is below.

Started
Jul 16, 2026, 12:31 PM UTC
Resolved
Ongoing
Duration
● 3d 7h
Detected by Pingoru
Jul 16, 2026, 12:31 PM UTC

Affected components

Exact Online Payroll & HR

Update timeline

  1. identified Jul 16, 2026, 12:31 PM UTC

    In the employment conditions group: NL-5701A - CAO Afbouw the components: Collectieve verzekering Fysiotherapie werkgever - 5701-011 and Collectieve ongevallenverzekering werkgever - 5701-010 are no longer being calculated and corrected to 0 in previous periods. This may also lead to errors regarding the negative amount upon creating a pension declaration. We have identified the issue and are working on a fix. Our apologies for the inconvenience.