Exact incident
All products - Support portal unavailable (Global)
Exact experienced a minor incident on September 16, 2026 affecting Customer Support Department, lasting 21h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 08:28 AM UTC
The support portal is currently unstable, opening the page may lead to the message "We are down for maintenance." or "Upstream request timeout". We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- investigating Sep 16, 2026, 10:53 AM UTC
With the support portal being unstable, support will exceptionaly be available by phone on this digital afternoon.
- monitoring Sep 16, 2026, 04:49 PM UTC
A fix has been implemented and we are monitoring thje results.
- resolved Sep 17, 2026, 05:51 AM UTC
The issue has been resolved. Our apologies for the inconvenience.