Exact incident

Exact Online - Delivery address not visible on purchase orders and delivery notes for dropshipment orders (Global)

Minor Resolved View vendor source →

Exact experienced a minor incident on April 1, 2026 affecting Exact Online and Exact Online Premium, lasting 5d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 08:44 AM UTC
Resolved
Apr 07, 2026, 07:27 AM UTC
Duration
5d 22h
Detected by Pingoru
Apr 01, 2026, 08:44 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Apr 01, 2026, 08:44 AM UTC

    You may experience that the delivery address is not visible on the purchase order or delivery note for dropshipment orders. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Apr 01, 2026, 12:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 07, 2026, 07:27 AM UTC

    This issue has been resolved and the shipping address is now displayed again. Our apologies for the inconvenience.