Exact incident

Exact Online Fiscaal – Client details for individuals cannot be modified/entered without filling in the field “Dossiertemplate” (NL)

Minor Resolved View vendor source →

Exact experienced a minor incident on April 1, 2026 affecting Exact Online Fiscaal, lasting 7d 18h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 01:02 PM UTC
Resolved
Apr 09, 2026, 07:51 AM UTC
Duration
7d 18h
Detected by Pingoru
Apr 01, 2026, 01:02 PM UTC

Affected components

Exact Online Fiscaal

Update timeline

  1. investigating Apr 01, 2026, 01:02 PM UTC

    You may experience an issue with saving client details on the client card. Client details for individuals cannot be modified or entered without filling in the field “Dossiertemplate”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Apr 08, 2026, 08:36 AM UTC

    We have identified the issue and are working on a fix.

  3. resolved Apr 09, 2026, 07:51 AM UTC

    This issue has been resolved and it is possible to edit the client details without filling in the field "Dossiertemplate". Our apologies for the inconvenience.