Exact incident

Exact Online - ‘Save + Create entry’ may redirect to home screen (Global)

Exact experienced a minor incident on April 12, 2026 affecting Exact Online and Exact Online Premium, lasting 15h. The incident has been resolved; the full update timeline is below.

Started: Apr 12, 2026, 03:05 PM UTC
Resolved: Apr 13, 2026, 06:06 AM UTC
Duration: 15h
Detected by Pingoru: Apr 12, 2026, 03:05 PM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

investigating Apr 12, 2026, 03:05 PM UTC

When uploading a document, clicking ‘Save + Create entry’ redirects you to the Exact Online home screen. Please note that the document is saved after clicking this button. As a temporary solution, open the document via [Document icon > Overview documents] and then click ‘New: Entry’. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
resolved Apr 13, 2026, 06:06 AM UTC

The issue has been resolved. Clicking 'Save + Create entry' is working as intended again. Our apologies for the inconvenience.