Exact incident

Exact Online Fiscaal - Incorrect calculation of healthcare allowance in a 2025 income tax return when applying actual return in box 3 (NL)

Exact experienced a minor incident on April 13, 2026 affecting Exact Online Fiscaal, lasting 23h 32m. The incident has been resolved; the full update timeline is below.

Started: Apr 13, 2026, 07:53 AM UTC
Resolved: Apr 14, 2026, 07:26 AM UTC
Duration: 23h 32m
Detected by Pingoru: Apr 13, 2026, 07:53 AM UTC

Affected components

Exact Online Fiscaal

Update timeline

identified Apr 13, 2026, 07:53 AM UTC

You may experience that the healthcare allowance (zorgtoeslag) is not granted in a 2025 income tax return when applying actual return in box 3. The Box 3 actual return is incorrectly added to the Box 3 assets. This results that in some scenarios the healthcare allowance (zorgtoeslag) is not granted, while the Box 3 assets are below the asset limit. We have identified the cause of this issue and are currently working on a fix. Our apologies for the inconvenience.
resolved Apr 14, 2026, 07:26 AM UTC

This issue has been resolved. Our apologies for the inconvenience.