Exact incident

Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE)

Exact experienced a minor incident on September 17, 2026 affecting Exact Online, lasting 22h 27m. The incident has been resolved; the full update timeline is below.

Started: Sep 17, 2026, 08:31 AM UTC
Resolved: Sep 18, 2026, 06:58 AM UTC
Duration: 22h 27m
Detected by Pingoru: Sep 17, 2026, 08:31 AM UTC

Affected components

Exact Online

Update timeline

identified Sep 17, 2026, 08:31 AM UTC

You may receive an Oops error when opening the overview Revenue Forecast via Subscriptions. As temporary workaround, you can adjust the the Number Format via [User Name > My Exact Online > User Settings > Number Format] to 123,456,789.00 in order to be able to open the revenue forecast of your subscriptions. In the meantime we are working on a structural solution. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
resolved Sep 18, 2026, 06:58 AM UTC

This issue has been resolved. In case you adjusted your number format as a workaround you can change this back via [User Name > My Exact Online > User Settings > Number Format]. Our apologies for the inconvenience.