Exact incident

Exact Online Fiscaal – The mobile app “Fiscaal Gemak” gives an error message if the phone is running on older operating system (NL)

Minor Resolved View vendor source →

Exact experienced a minor incident on April 14, 2026 affecting Exact Online Fiscaal, lasting 5h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 09:28 AM UTC
Resolved
Apr 14, 2026, 03:19 PM UTC
Duration
5h 51m
Detected by Pingoru
Apr 14, 2026, 09:28 AM UTC

Affected components

Exact Online Fiscaal

Update timeline

  1. investigating Apr 14, 2026, 09:28 AM UTC

    You may receive an error message when opening the "Fiscaal Gemak" mobile app. This is caused by an older operating system on your phone. The error message you receive is: “Kan geen verbinding maken met Fiscaal Gemak. Probeer het later opnieuw”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Apr 14, 2026, 11:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 14, 2026, 03:19 PM UTC

    This issue has been resolved. Our apologies for the inconvenience.