Exact incident

Exact Globe+ / Exact Globe Next - When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed.

Minor Ongoing View vendor source →
Started
Apr 24, 2026, 10:05 AM UTC
Resolved
Ongoing
Duration
● 9d 15h
Detected by Pingoru
Apr 24, 2026, 10:05 AM UTC

Affected components

Exact Globe+Exact Globe Next

Update timeline

  1. investigating Apr 24, 2026, 10:05 AM UTC

    When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed. This issue can occur in both Exact Globe+ and in Exact Globe Next for all releases. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Apr 29, 2026, 06:55 AM UTC

    The issue has been identified and a fix is being implemented. As a temporarily workaround, any second or additional account can be removed from Outlook. When only 1 Exchange account is linked in Outlook, emailing from Exact Globe+ and Exact Globe Next is possible again.

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