Exact incident

Exact Online Premium - Scanning service unavailable (NL)

Minor Resolved View vendor source →

Exact experienced a minor incident on May 28, 2026 affecting Exact Online Premium, lasting 22h 23m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 11:26 AM UTC
Resolved
May 29, 2026, 09:49 AM UTC
Duration
22h 23m
Detected by Pingoru
May 28, 2026, 11:26 AM UTC

Affected components

Exact Online Premium

Update timeline

  1. identified May 28, 2026, 11:26 AM UTC

    The scanning service is currently unavailable. Scans sent to the scanning service are being rejected with the reason not recognized. Please refrain from resending until further notice. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

  2. resolved May 29, 2026, 09:49 AM UTC

    This issue has been resolved and the scanning service is available again. If your document has incorrectly been rejected with the reason 'not recognized', you can re-submit the document. Our apologies for the inconvenience.