Exact incident

Exact Online Payroll - Calculation days and hours worked in week 14 incorrect (NL)

Started
Apr 15, 2026, 09:50 AM UTC
Resolved
Ongoing
Duration
● 18d 12h
Detected by Pingoru
Apr 15, 2026, 09:50 AM UTC

Affected components

Exact Online Payroll & HR

Update timeline

  1. investigating Apr 15, 2026, 09:50 AM UTC

    You may notice that the calculation of days and hours worked in week 14 is currently incorrect. This might also affect the calculation of other components, for example pension premiums. We are investigating this issue. Our apologies for the inconvenience.

  2. identified Apr 20, 2026, 07:26 AM UTC

    The issue has been identified and a fix is being implemented.

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