Exact incident
Exact Online HR - Not able to search for addresses when filling in expenses based on kilometers (NL)
Exact experienced a minor incident on April 20, 2026 affecting Exact Online Payroll & HR, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Exact Online Payroll & HR
Update timeline
- investigating Apr 20, 2026, 09:24 AM UTC
Currently, it is not possible to search for addresses when filling in expenses based on kilometers. As a result of this, you need to enter the kilometers manually. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
- identified Apr 20, 2026, 09:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 20, 2026, 10:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 20, 2026, 11:14 AM UTC
This issue has been resolved. Our apologies for the inconvenience.