Exact incident

Exact Globe+ - Polish legislation: KSeF Sales invoices are not accepted due to message "Duplicate invoice".

Started
May 04, 2026, 02:44 PM UTC
Resolved
Ongoing
Duration
● 1h 59m
Detected by Pingoru
May 04, 2026, 02:44 PM UTC

Affected components

Exact Globe+

Update timeline

  1. investigating May 04, 2026, 02:44 PM UTC

    In the overview “Finance, Entries, National e-invoice System (KSeF), Outgoing E-invoices" invoices can get the status "Not accepted" with the message "Duplicate invoice". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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