Exact incident

Exact Online – Payment batches are not matched automatically via Exact PSD2 link for ING.

Minor Resolved View vendor source →

Exact experienced a minor incident on September 11, 2026 affecting Bank links / PSD2, lasting 5d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 10:47 AM UTC
Resolved
Sep 16, 2026, 01:49 PM UTC
Duration
5d 3h
Detected by Pingoru
Sep 11, 2026, 10:47 AM UTC

Affected components

Bank links / PSD2

Update timeline

  1. investigating Sep 11, 2026, 10:47 AM UTC

    You may experience that payment batches executed via an Exact PSD2 bank link for ING are not matched automatically based on the payment batch ID. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

  2. identified Sep 15, 2026, 09:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 16, 2026, 01:49 PM UTC

    The issue has been resolved. All payment batches that were processed from Wednesday September 16th at 05:00 CEST onwards are matched automatically again based on batch reference. Batches processed prior to this date must be matched manually against outstanding items. Our apologies for the inconvenience.