Resolved after 4 hours 13 minutes, affecting OCC Cloud, on July 16, 2026.
The login issue has been resolved. Thank you for your patience while we worked to restore full functionality.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:19 AM UTC
We are currently investigating a login issue with Touchpoint OCC Cloud. After entering credentials and selecting whether or not to use client services, an error message appears that prevents login. We are investigating this issue with high priority together with our vendor and will share updates as soon as more information becomes available.
- monitoring Jul 16, 2026, 08:28 AM UTC
We have received confirmation from our vendor that the issue is expected to be resolved. Initial tests are positive. Agents who are not yet logged in are advised to try again.
- resolved Jul 16, 2026, 12:33 PM UTC
The login issue has been resolved. Thank you for your patience while we worked to restore full functionality.
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