Resolved after 6 hours 12 minutes, affecting OCC Cloud, on May 26, 2026.
Following extensive monitoring, we have observed no further irregularities and consider the issue resolved. Should you experience any additional issues, please contact Client Support.
Affected components
Update timeline
- investigating May 26, 2026, 08:07 AM UTC
We are investigating an issue with incoming calls to OCC Cloud, where the IVR menu audio is being played with a considerable delay.
- investigating May 26, 2026, 09:08 AM UTC
We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.
- monitoring May 26, 2026, 10:09 AM UTC
The issue seems to be resolved. We kindly ask you to disable the emergency routing and check whether the issue has indeed been resolved. If the issue persists, please contact our Support team.
- resolved May 26, 2026, 02:20 PM UTC
Following extensive monitoring, we have observed no further irregularities and consider the issue resolved. Should you experience any additional issues, please contact Client Support.
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