Evolve IP incident

Delay in menu audio being played OCC Cloud IVR

Major Ongoing View vendor source →

Evolve IP is currently experiencing a major incident affecting OCC Cloud, which began 3h ago. The vendor's full update timeline is below.

Started
May 26, 2026, 08:07 AM UTC
Resolved
Ongoing
Duration
● 2h 56m
Detected by Pingoru
May 26, 2026, 08:07 AM UTC

Affected components

OCC Cloud

Update timeline

  1. investigating May 26, 2026, 08:07 AM UTC

    We are investigating an issue with incoming calls to OCC Cloud, where the IVR menu audio is being played with a considerable delay.

  2. investigating May 26, 2026, 09:08 AM UTC

    We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.

  3. monitoring May 26, 2026, 10:09 AM UTC

    The issue seems to be resolved. We kindly ask you to disable the emergency routing and check whether the issue has indeed been resolved. If the issue persists, please contact our Support team.