Evidos incident

Issue with iDEAL and iDIN transactions

Critical Resolved View vendor source →

Evidos experienced a critical incident on July 16, 2024 affecting iDIN and iDEAL, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2024, 05:29 PM UTC
Resolved
Jul 16, 2024, 08:21 PM UTC
Duration
2h 52m
Detected by Pingoru
Jul 16, 2024, 05:29 PM UTC

Affected components

iDINiDEAL

Update timeline

  1. investigating Jul 16, 2024, 05:29 PM UTC

    We're currently experiencing issues with successfully signing of iDEAL and/or iDIN transactions. This has our fullest attention and we'll update this page as soon we know more.

  2. investigating Jul 16, 2024, 06:11 PM UTC

    iDIN and iDeal management consoles from our partner banks are not reachable, this looks like a broader issue with the bank payment and identity schemes.

  3. monitoring Jul 16, 2024, 06:32 PM UTC

    We see transactions being completed succesfully again the last few minutes. It looks like the banks restored functionality, we are monitoring the situation.

  4. resolved Jul 16, 2024, 08:21 PM UTC

    This incident has been resolved.