Evidos incident

ID Proof - Signhost app shows error message on successful validation

Minor Resolved View vendor source →

Evidos experienced a minor incident on August 1, 2024 affecting ID Proof, lasting 3d 18h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 01:54 PM UTC
Resolved
Aug 05, 2024, 08:08 AM UTC
Duration
3d 18h
Detected by Pingoru
Aug 01, 2024, 01:54 PM UTC

Affected components

ID Proof

Update timeline

  1. investigating Aug 01, 2024, 01:54 PM UTC

    This issue is only affecting ID Proof validations performed with the Signhost app. Other methods are not affected. In some cases, an ID Proof identity validation that is performed in the Signhost app shows an error message "Something went wrong" after going through and successfully completing a validation. This error message should not appear, as the validation was successful and is sent to the web portal. We are investigating the issue.

  2. identified Aug 01, 2024, 06:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 05, 2024, 08:08 AM UTC

    This incident has been resolved.