Evidos incident

Issue with ID Proof dossiers with status 'waiting for document'

Critical Resolved View vendor source →

Evidos experienced a critical incident on August 5, 2024 affecting ID Proof, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 08:45 AM UTC
Resolved
Aug 05, 2024, 10:47 AM UTC
Duration
2h 1m
Detected by Pingoru
Aug 05, 2024, 08:45 AM UTC

Affected components

ID Proof

Update timeline

  1. investigating Aug 05, 2024, 08:45 AM UTC

    We are experiencing an issue where ID Proof validation dossiers are not available to download in the portal and have the status 'waiting for document'. We are investigating the issue.

  2. resolved Aug 05, 2024, 10:47 AM UTC

    The problem occurred on a small subset of demo accounts. Customer environment were thankfully not impacted by this problem upon further investigation. The problem has been solved.