Evidos incident

Verification method itsme Qualified Electronic Signature not working

Critical Resolved View vendor source →

Evidos experienced a critical incident on August 14, 2024 affecting itsme sign (qualified signature), lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 07:22 AM UTC
Resolved
Aug 14, 2024, 11:33 AM UTC
Duration
4h 11m
Detected by Pingoru
Aug 14, 2024, 07:22 AM UTC

Affected components

itsme sign (qualified signature)

Update timeline

  1. investigating Aug 14, 2024, 07:22 AM UTC

    We are experiencing an issue with the verification method itsme Qualified Electronic Signature. Signers are unable to sign using this method, an attempt will result in an error message. When itsme is used via the CSC Qualified verification method, signers are not affected. We are investigating the issue.

  2. monitoring Aug 14, 2024, 09:00 AM UTC

    Itsme sign and identify went under maintenance. During this maintenance connection to itsme was cut and not automatically restored. We manually rebooted the itsme service, this solved the connection issues. We are monitoring the situation.

  3. resolved Aug 14, 2024, 11:33 AM UTC

    This incident has been resolved.