Evidos experienced a minor incident on September 10, 2024 affecting Mail service, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Mail service
Update timeline
- identified Sep 10, 2024, 08:14 AM UTC
After a change to our automatic e-mails to include the document name in the subject, some translations were removed. As a result, English text is shown in parts of the e-mails. We have identified the issue and are working on a fix.
- monitoring Sep 10, 2024, 10:07 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 10, 2024, 10:07 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 10, 2024, 02:40 PM UTC
We still see some issues with translations in the subjects to the sender. All signer emails are updated. We are working on a fix.
- resolved Sep 11, 2024, 02:59 PM UTC
This incident has been resolved.