Evidos incident

Partial account creation outage.

Minor Resolved View vendor source →

Evidos experienced a minor incident on September 16, 2024 affecting Portal, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 08:24 AM UTC
Resolved
Sep 16, 2024, 02:35 PM UTC
Duration
6h 11m
Detected by Pingoru
Sep 16, 2024, 08:24 AM UTC

Affected components

Portal

Update timeline

  1. investigating Sep 16, 2024, 08:24 AM UTC

    We are currently experiencing problems with creating Go-accounts and sending 'Lost password' e-mails. We are looking into this issue.

  2. monitoring Sep 16, 2024, 09:52 AM UTC

    A fix has been implemented and we are monitoring the situation.

  3. resolved Sep 16, 2024, 02:35 PM UTC

    This incident has been resolved.