Evidos incident

Issue creating transactions

Critical Resolved View vendor source →

Evidos experienced a critical incident on November 12, 2024 affecting API and UI / View and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 09:46 AM UTC
Resolved
Nov 12, 2024, 11:48 AM UTC
Duration
2h 1m
Detected by Pingoru
Nov 12, 2024, 09:46 AM UTC

Affected components

APIUI / ViewPortal

Update timeline

  1. investigating Nov 12, 2024, 09:46 AM UTC

    Customers are experiencing issues while creating a transaction. We are investigating the issue.

  2. investigating Nov 12, 2024, 10:04 AM UTC

    We have put the platform in maintenance while we are investigating the issue. Our services are unavailable for the time being.

  3. investigating Nov 12, 2024, 10:05 AM UTC

    We are continuing to investigate this issue.

  4. identified Nov 12, 2024, 10:28 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Nov 12, 2024, 10:34 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Nov 12, 2024, 10:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Nov 12, 2024, 11:48 AM UTC

    This incident has been resolved.