Evidos incident

Issue creating transactions

Major Resolved View vendor source →

Evidos experienced a major incident on January 9, 2025 affecting API and Portal, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 12:10 PM UTC
Resolved
Jan 09, 2025, 01:03 PM UTC
Duration
52m
Detected by Pingoru
Jan 09, 2025, 12:10 PM UTC

Affected components

APIPortal

Update timeline

  1. investigating Jan 09, 2025, 12:10 PM UTC

    Customers are experiencing issues while creating a transaction. We are investigating the issue.

  2. monitoring Jan 09, 2025, 12:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 09, 2025, 01:03 PM UTC

    This incident has been resolved.