Evidos incident

ID Proof - Issues with Camera method (OCR) and Signhost app validations

Minor Resolved View vendor source →

Evidos experienced a minor incident on February 28, 2025 affecting ID Proof and Signhost App, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 10:32 AM UTC
Resolved
Feb 28, 2025, 03:30 PM UTC
Duration
4h 57m
Detected by Pingoru
Feb 28, 2025, 10:32 AM UTC

Affected components

ID ProofSignhost App

Update timeline

  1. investigating Feb 28, 2025, 10:32 AM UTC

    We are experiencing issues with our identity verification product ID Proof. Users trying to validate their ID document using the camera method (OCR) or the Signhost app are not able to complete the process of scanning their document. We are investigating the issues. Document signing is not affected.

  2. identified Feb 28, 2025, 10:46 AM UTC

    The issue has been identified and we are working on a fix.

  3. identified Feb 28, 2025, 12:27 PM UTC

    We are continuing to work on a fix for this issue together with our partners.

  4. resolved Feb 28, 2025, 03:30 PM UTC

    After working with our IDV partner, we managed to solve the incident. ID Proof is back up again.