Evidos incident

Issue creating transactions

Major Resolved View vendor source →

Evidos experienced a major incident on April 15, 2025 affecting API and Portal, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 12:06 PM UTC
Resolved
Apr 15, 2025, 01:28 PM UTC
Duration
1h 22m
Detected by Pingoru
Apr 15, 2025, 12:06 PM UTC

Affected components

APIPortal

Update timeline

  1. investigating Apr 15, 2025, 12:06 PM UTC

    Customers are experiencing issues with the file upload while creating a transaction. We are investigating the issue.

  2. monitoring Apr 15, 2025, 12:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2025, 01:28 PM UTC

    This incident has been resolved.