Resolved after 2 days 16 hours, affecting Game Server, on January 30, 2026.
Access to Tranquility has been restored again. We're still expecting intermittent issues, but monitoring again for now.
Affected components
Update timeline
- investigating Jan 30, 2026, 05:07 PM UTC
We’re aware that the New Eden Store is currently unavailable for some users and is being investigated.
- identified Jan 30, 2026, 05:59 PM UTC
We believe we've found the cause of the outage, along with intermittent login issues, and we are working to resolve it.
- identified Jan 30, 2026, 06:42 PM UTC
A server restart is being scheduled for 19:10 to resolve the ongoing connection and NES issues.
- identified Jan 30, 2026, 07:37 PM UTC
Unfortunately the initial reboot doesn't appear to have resolved the issue, a second reboot is currently in progress.
- identified Jan 30, 2026, 07:54 PM UTC
The issue still appears to not be resolved, investigation is continuing, apologies for the delay.
- identified Jan 30, 2026, 08:03 PM UTC
Additional changes are currently being made and the server is being restarted again.
- identified Jan 30, 2026, 08:13 PM UTC
Access to Tranquility has been restored again. We're still expecting intermittent issues, but monitoring again for now.
- resolved Feb 02, 2026, 09:22 AM UTC
This incident has been resolved.
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