Is ETHERFAX down?
Last checked 4m agoNo incidents right now.
ETHERFAX is operational right now. Last checked 4m ago; the most recent incident resolved 25d ago.
Real-time ETHERFAX status, recent outages, and incident history: pulled directly from ETHERFAX's official status page at status.etherfax.net every 5 minutes. Pingoru tracks 16 ETHERFAX services and has captured 3 incidents in the last 90 days (99.58% uptime). Get email, Slack, Discord, or webhook alerts the moment ETHERFAX reports a new incident, free for 3 monitors, no credit card.
Active incident 1
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Timeline · 2 updates
- monitoring · Oct 21, 2026, 04:08 PM UTC
As a precaution, we have temporarily restricted public access to the ETHERFAX corporate website. This step aligns with guidance from leading cybersecurity firms regarding a recently disclosed critical PHP vulnerability.Production systems are unaffected. All ETHERFAX production services including API, client portals, partner portals, APIs, and all customer environments continue to operate normally. Those environments do not utilize PHP. We expect to restore website access once our hosting provider confirms a patched PHP version is in place. For assistance in the meantime, contact support at [email protected]. Thank you for your patience.
- monitoring · Oct 21, 2026, 04:38 PM UTC
Patches and mitigating steps for the PHP vulnerabilities have begun to be released. Our corporate website hosting provider is working to roll these updates out across platforms as soon as possible. Protective mitigations have also already been deployed at the CDN layer. We will share further updates as deployment progresses. Once again this DOES NOT affect the ETHERFAX Production systems.
Latest: Patches and mitigating steps for the PHP vulnerabilities have begun to be released. Our corporate website hosting provider is working to roll these updates out across platforms as …
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Recent outages & incidents
Past 90 days- U.S. Inbound DIDU.S. Outbound
Timeline · 3 updates
- investigating · Aug 18, 2026, 10:16 PM UTC
ETHERFAX is investigating a possible carrier outage affecting some inbound and outbound circuits servicing our New York telecom POP. We have shifted traffic away from these circuits/carrier as we investigate with the carrier further. At this time there should be no impact to customers. Prior to our mitigation efforts some customers may have seen a higher than normal outbound failure rate or reports from senders of inbound busy signals. The team is engaged with the carrier for resolution.
- identified · Aug 19, 2026, 07:19 AM UTC
The affected carrier has technicians working on the affected circuits. Once again, customer traffic has been moved off of those circuits. The next update will occur once we have feedback from carrier side.
- resolved · Aug 20, 2026, 08:23 AM UTC
Carrier has addressed an issue with an upstream regional OC48 (fiber backbone) circuit. ETHERAX team is now seeing the affected circuits back up. Testing has been conducted and circuits have resumed normal service within our network.
Latest: Carrier has addressed an issue with an upstream regional OC48 (fiber backbone) circuit. ETHERAX team is now seeing the affected circuits back up. Testing has been conducted and cir…
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See the full ETHERFAX outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since October 2026 · Statuspage by Atlassian · 16 components checked every 5 minutesThe longest incident in the last year, Duplicate Jobs Received by ERIS on May 27, 2026, ran for 13 days. 3 maintenance windows announced in the same period.
Most affected components, last 12 months
- Canada REST Services4
- U.S. REST Services4
- DirectFax® for Microsoft Teams1
- U.S. Inbound DID1
- U.S. Outbound1
Latest incidents
- Temporary Corporate Website Restriction - PHP Security Update
As a precaution, we have temporarily restricted public access to the ETHERFAX corporate website. This step aligns with guidance from leading cybersecurity…
- ETHERFAX Carrier Outage Affecting Subset of Inbound and Outbound Circuits
ETHERFAX is investigating a possible carrier outage affecting some inbound and outbound circuits servicing our New York telecom POP. We have shifted traffic…
- Duplicate Jobs Received by ERIS
Engineers are currently reviewing reports of some ERIS instances pulling inbound faxes multiple times. This incident at this time appears isolated to installs…
- Started Oct 21, 2026, 04:08 PM UTC · ● 8h 56m
- Started Aug 18, 2026, 10:16 PM UTC · Resolved Aug 20, 2026, 08:23 AM UTC · 1d 10h