ESIMCARD experienced a major incident on October 21, 2026 affecting Website and Customer Portal and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteCustomer PortalReseller PortaliOS AppAndroid AppDATA eSim PurchaseDATA-VOICE eSim PurchaseAPI
Update timeline
- investigating Oct 21, 2026, 04:25 PM UTC
We are currently performing urgent maintenance on our systems. During this period, some services may be temporarily unavailable or experience intermittent disruptions. Our technical team is working to complete the maintenance as quickly as possible. We apologize for the inconvenience and appreciate your patience and understanding. We will provide further updates as more information becomes available.
- investigating Oct 21, 2026, 04:27 PM UTC
We are continuing to investigate this issue.
- resolved Oct 21, 2026, 04:51 PM UTC
This incident has been resolved.