ESIMCARD incident

Service Accessibility Issue

Major Resolved View vendor source →

ESIMCARD experienced a major incident on December 27, 2024 affecting Website and Customer Portal and 1 more component, lasting 9h 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2024, 08:32 PM UTC
Resolved
Dec 28, 2024, 05:35 AM UTC
Duration
9h 2m
Detected by Pingoru
Dec 27, 2024, 08:32 PM UTC

Affected components

WebsiteCustomer PortalReseller PortaliOS AppAndroid App

Update timeline

  1. identified Dec 27, 2024, 08:32 PM UTC

    We are currently experiencing a service accessibility issue due to a connectivity error between our origin server and networks. Our team is actively working to resolve the issue and restore normal service as soon as possible.

  2. identified Dec 27, 2024, 08:37 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 28, 2024, 05:35 AM UTC

    This incident has been resolved.