ESET incident

Unable to edit/create EP policies

Major Resolved View vendor source →

ESET experienced a major incident on January 1, 2025 affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2025, 10:04 AM UTC
Resolved
Jan 03, 2025, 09:34 AM UTC
Duration
1d 23h
Detected by Pingoru
Jan 01, 2025, 10:04 AM UTC

Affected components

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany

Update timeline

  1. investigating Jan 01, 2025, 10:04 AM UTC

    Users are currently unable to create or edit existing policies in ESET Protect

  2. identified Jan 01, 2025, 11:47 AM UTC

    Users are currently unable to create or edit existing policies in ESET Protect

  3. monitoring Jan 01, 2025, 11:48 AM UTC

    Users are currently unable to create or edit existing policies in ESET Protect

  4. monitoring Jan 01, 2025, 11:49 AM UTC

    Users should now be able to create or edit existing policies in ESET Protect

  5. resolved Jan 03, 2025, 09:34 AM UTC

    This incident has been resolved.