ESET incident

ESET PROTECT: Failed to load data errors

Minor Resolved View vendor source →

ESET experienced a minor incident on January 9, 2025 affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more component, lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 10:37 AM UTC
Resolved
Jan 15, 2025, 10:17 AM UTC
Duration
5d 23h
Detected by Pingoru
Jan 09, 2025, 10:37 AM UTC

Affected components

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany

Update timeline

  1. investigating Jan 09, 2025, 10:37 AM UTC

    We are investigating reports of "Failed to load data" errors being displayed in the ESET PROTECT for some of our customers.

  2. monitoring Jan 10, 2025, 09:54 AM UTC

    We have implemented mitigations for this behavior and the issue should no longer occur. We continue to monitor it closely.

  3. resolved Jan 15, 2025, 10:17 AM UTC

    This incident has been resolved.