ESET incident

ESET PROTECT: "Failed to load data" errors

Minor Resolved View vendor source →

ESET experienced a minor incident on January 16, 2025 affecting Europe, Africa, Asia Pacific, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 02:06 PM UTC
Resolved
Jan 16, 2025, 08:02 PM UTC
Duration
5h 56m
Detected by Pingoru
Jan 16, 2025, 02:06 PM UTC

Affected components

Europe, Africa, Asia Pacific

Update timeline

  1. investigating Jan 16, 2025, 02:06 PM UTC

    We are investigating reports of "Failed to load data" error when attempting to download a created installer in ESET PROTECT for some of our customers.

  2. identified Jan 16, 2025, 07:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2025, 08:01 PM UTC

    The issue has been resolved.

  4. resolved Jan 16, 2025, 08:02 PM UTC

    This incident has been resolved.