ESET incident

Enrollment failed errors in ESET Management Agent logs

Minor Resolved View vendor source →

ESET experienced a minor incident on February 18, 2025 affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more component, lasting 9h 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 01:00 PM UTC
Resolved
Feb 18, 2025, 10:59 PM UTC
Duration
9h 58m
Detected by Pingoru
Feb 18, 2025, 01:00 PM UTC

Affected components

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany

Update timeline

  1. investigating Feb 18, 2025, 01:00 PM UTC

    We have received reports of issues with newly installed ESET Management Agents, where the logs show enrollment failures. We will provide updates as the issue is investigated.

  2. monitoring Feb 18, 2025, 03:52 PM UTC

    We have identified the cause of the issue and performed a fix. The errors should no longer occur.

  3. resolved Feb 18, 2025, 10:59 PM UTC

    This incident has been resolved.