ESET incident
ESET PROTECT and ESET Inspect consoles in the US region might be unavailable for some customers
ESET experienced a major incident on February 26, 2025 affecting Americas, Oceania, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2025, 01:33 PM UTC
We have received reports of issues with logging into the ESET PROTECT consoles in the US region. Customers might receive "Something went wrong..." errors. We will provide updates as the issue is investigated.
- investigating Feb 26, 2025, 02:37 PM UTC
We have also received reports of issues with logging into the ESET Inspect consoles in the US region. Customers might receive "Login failed: This user does not have sufficient permissions to access ESET Inspect." errors.
- monitoring Feb 26, 2025, 03:05 PM UTC
Availability of ESET PROTECT and ESET Inspect consoles in the US region has been restored. Mitigation of the problem not to reoccur is planned.
- resolved Feb 26, 2025, 05:32 PM UTC
This incident has been resolved.