ESET incident

ESET Management Agents not connecting to ESET PROTECT

Critical Resolved View vendor source →

ESET experienced a critical incident on March 12, 2025 affecting Europe, Africa, Asia Pacific, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 01:31 PM UTC
Resolved
Mar 12, 2025, 07:36 PM UTC
Duration
6h 5m
Detected by Pingoru
Mar 12, 2025, 01:31 PM UTC

Affected components

Europe, Africa, Asia Pacific

Update timeline

  1. investigating Mar 12, 2025, 01:31 PM UTC

    We have received reports about ESET Management Agents not connecting to ESET PROTECT. We are looking into the issue and will provide updates in due course.

  2. monitoring Mar 12, 2025, 02:55 PM UTC

    The root cause of the issue was resolved and the connection of the Agents should work again. We will continue to monitor the behavior.

  3. resolved Mar 12, 2025, 07:36 PM UTC

    This incident has been resolved.