ESET incident

ESET PROTECT(cloud) sending syslog messages delayed

Minor Resolved View vendor source →

ESET experienced a minor incident on April 3, 2025 affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more component, lasting 4d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 10:32 AM UTC
Resolved
Apr 08, 2025, 09:00 AM UTC
Duration
4d 22h
Detected by Pingoru
Apr 03, 2025, 10:32 AM UTC

Affected components

Europe, Africa, Asia PacificAmericas, OceaniaGermany

Update timeline

  1. investigating Apr 03, 2025, 10:32 AM UTC

    We are currently experiencing a partial outage affecting the transmission of syslog messages. This issue is impacting the ability to send logs(real-time) from the PROTECT(cloud) instances.

  2. identified Apr 03, 2025, 11:59 AM UTC

    The root cause has been found and the situation should improve

  3. identified Apr 03, 2025, 06:40 PM UTC

    - Real-time log sending functionality is restored in US region - EU region audit logs sending is up to date - Events from ESET Inspect and ESET Protect are still delayed in EU region by an hour - the delay is shortening over time and eventually will be gone.

  4. monitoring Apr 04, 2025, 06:53 AM UTC

    Real-time log sending functionality is restored in EU region as well. Switching to monitoring phase.

  5. monitoring Apr 04, 2025, 09:00 AM UTC

    Some customers may continue to experience delays until the high volume of events in their queue has been fully processed.

  6. resolved Apr 08, 2025, 09:00 AM UTC

    This incident has been resolved.