ESET incident

In some regions, it is not possible to login into PROTECT instances.

Minor Resolved View vendor source →

ESET experienced a minor incident on April 14, 2025 affecting Americas, Oceania and Canada, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 01:21 PM UTC
Resolved
Apr 15, 2025, 02:52 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 14, 2025, 01:21 PM UTC

Affected components

Americas, OceaniaCanada

Update timeline

  1. investigating Apr 14, 2025, 01:21 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 14, 2025, 01:23 PM UTC

    It is not possible to login to https://protect.eset.com/ We are investigating the issue

  3. monitoring Apr 14, 2025, 03:11 PM UTC

    This incident has been resolved

  4. monitoring Apr 14, 2025, 03:57 PM UTC

    In US and Canada regions it is still not possible to login into PROTECT instances. We are investigating the issue

  5. monitoring Apr 14, 2025, 04:26 PM UTC

    In US and Canada regions it is still not possible to login into PROTECT instances. We are investigating the issue

  6. investigating Apr 14, 2025, 08:32 PM UTC

    We are currently investigating this issue.

  7. monitoring Apr 15, 2025, 12:50 AM UTC

    The issue has been fixed and we are monitoring the situation.

  8. resolved Apr 15, 2025, 02:52 PM UTC

    This incident has been resolved.