ESET incident

ESET PROTECT incidents creation and updates are not working in US region.

Minor Resolved View vendor source →

ESET experienced a minor incident on April 23, 2025 affecting Americas, Oceania, lasting 6d 18h. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 01:49 PM UTC
Resolved
Apr 30, 2025, 08:14 AM UTC
Duration
6d 18h
Detected by Pingoru
Apr 23, 2025, 01:49 PM UTC

Affected components

Americas, Oceania

Update timeline

  1. investigating Apr 23, 2025, 01:49 PM UTC

    We have received reports of issues affecting incident creation and various operations with incidents. Teams responsible are working on restoring of the functionality with our cloud services provider

  2. identified Apr 23, 2025, 03:14 PM UTC

    The root cause has been identified and we are working on the restoration of services.

  3. monitoring Apr 24, 2025, 10:25 AM UTC

    The affected services are functional again. We will continue to monitor the situation.

  4. resolved Apr 30, 2025, 08:14 AM UTC

    This incident has been resolved.